Salesforce birthday notes
February 26, 2019 Salesforce will be celebrating its 20th birthday on March 8. Where did those decades go? “Time flies like an arrow,” said Groucho, “fruit flies like a banana.” There it is. Last week...
View ArticlePhilanthropy is good business
The other day Salesforce announced that it was integrating its philanthropic arm, the non-profit Salesforce.org, into the larger organization, Salesforce.com. This makes a round trip for “the org” as...
View ArticleWhat social can learn from CRM
In The New York Times the other day, Kara Swisher was doing a pretty good impression of a woman at her wits end over social media’s part in recent killings such as in Sri Lanka over the weekend and in...
View ArticleDevOps for Salesforce Lightning
The tools you work with have a lot of impact on what you can accomplish and the more sophisticated the tools the better, especially in software. Beagle Research just completed a study into using a...
View ArticleTrailhead, Salesforce’s not-so-secret weapon
Salesforce has used its Trailhead learning system to teach developers how to program on the Salesforce platform, Lightning, for over five years. Last week it completed its fourth highly successful...
View ArticleSalesforce and Tableau in merger
Salesforce is buying analytics powerhouse Tableau in an all-stock deal in which it pays 1.103 of its shares for one Tableau share. The deal is expected to finalize by the end of October, about a month...
View ArticleSalesforce direction with ClickSoft
What’s the big deal, I thought? Last week Salesforce announced it was paying in the range of $1.35 billion for ClickSoft, a private field service automation and workforce management company. At...
View ArticleComing back around
It’s occasionally useful to ask where customer service as a business process is going in addition to analyzing the latest technologies. That opportunity presented itself recently when Salesforce...
View ArticleDevOps for Salesforce Lightning
The tools you work with have a lot of impact on what you can accomplish and the more sophisticated the tools the better, especially in software. Beagle Research (my company) just completed a study into...
View ArticleThe CRM-ization of Healthcare
We’ve been watching this for a while. A few years ago, Salesforce embarked on parallel paths; the obvious option was to build tools that enabled users to craft systems of engagement. The second started...
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